FAQ

Modernizing Veterinary Reception

About Our Partnership

PauPau has partnered with Brainbase, a leading enterprise AI platform, to bring cutting-edge AI automation specifically to veterinary practices. By combining Brainbase's enterprise-grade AI technology (99% function accuracy) with our deep understanding of veterinary workflows, we've created a solution that enhances client interactions, improves efficiency, and allows staff to focus on what matters most—delivering top-tier veterinary care.

Why This Matters

✅ Enterprise-level AI reliability (99.9% uptime)
✅ Veterinary-specific implementation—built with real practice feedback
✅ Proven across multiple industries, including medical and pet health
✅ Keeps front desk staff focused on meaningful client interactions
✅ Seamless integration with existing veterinary management systems

Understanding Your Practice Needs

"What About Emergency Cases?"

We understand that emergency situations require human intervention. That’s why our AI system is designed to escalate critical cases immediately:
✔ Instant "Press 1" routing to staff for urgent cases
✔ AI detects urgent keywords (e.g., "bleeding", "breathing trouble") and flags them for immediate human response
✔ Automatic human transfer if there’s any uncertainty
✔ Multiple safety checks on every call
✔ Customizable emergency response protocols tailored to your practice

"How Is This Different From Standard Phone Systems?"

Traditional automated phone systems frustrate clients with rigid, menu-driven options. Our AI-powered system is designed to provide natural, seamless conversations:
🔹 Clients speak naturally: "I need to book my cat's checkup"
🔹 Understands context and pet-specific needs
🔹 Handles follow-up questions intelligently
🔹 Remembers past client interactions for a personalized experience
🔹 Reduces front-desk stress, allowing staff to focus on in-person clients

Addressing Common Concerns

"We Already Have a Basic Phone System"

Unlike basic phone systems, our solution is a full-service veterinary assistant that handles:
🟢 Complete appointment management, not just routing
🟢 Integration with your practice management software (e.g., EasyVet, SmartFlow)
🟢 24/7 scheduling capability – even outside business hours
🟢 Emergency detection and prioritization
🟢 Smart scheduling that follows your clinic’s specific rules

"What About Complex Medical Situations?"

Our AI system is designed to know its limits and escalate complex cases:
✅ Routes medical cases to staff when necessary
✅ Handles only routine bookings and non-medical inquiries
✅ Allows easy human intervention and manual oversight
✅ Provides staff with clear, well-organized call summaries

"How Does It Integrate with Our Medical Records?"

We know record-keeping is critical for veterinary practices. Our system:
🔹 Connects directly with practice management software for real-time updates
🔹 Ensures accurate records for prescription refills and appointments
🔹 Reduces errors by eliminating manual data entry
🔹 Automatically logs conversations and client requests

How The Technology Works

🛠 Advanced AI Understanding
✔ Uses multiple AI systems working together (like having several trained receptionists)
✔ Understands complex pet health terminology
✔ Recognizes urgency in voice tone and message content
✔ Handles accents and background noise
✔ Learns your practice’s unique preferences over time

🐾 Veterinary-Specific Design
✔ Built specifically for pet health scheduling
✔ Knows different appointment types and durations
✔ Recognizes common pet health concerns
✔ Implements built-in emergency detection

🔒 Reliable & Secure
✔ Multiple backup systems (like a generator for power outages)
✔ Instantly switches to human staff if needed
✔ Keeps all client information private and secure
✔ 99.9% uptime reliability

📅 Smart Integration
✔ Seamlessly integrates with existing systems like EasyVet, SmartFlow, and AVImark
✔ Updates appointments in real-time
✔ Prevents scheduling conflicts
✔ Works alongside your current front-desk processes

Implementation Process

📌 Week 1-2: Setup
🔹 System installation
🔹 Staff training
🔹 Test calls and workflow setup
🔹 Custom protocol adjustments

📌 Week 3-4: Launch
🔹 Controlled rollout with limited call handling
🔹 Performance monitoring & live feedback
🔹 Staff adaptation phase

📌 Week 5: Optimization
🔹 Full deployment
🔹 Data-driven success tracking
🔹 Ongoing support and refinements

Cost & Support

💲 Flexible Pricing
✔ Pay-per-minute pricing
✔ Volume discounts available
✔ No long-term contracts required
✔ Competitive price matching

📞 Dedicated Support
✔ Dedicated implementation manager to guide onboarding
✔ Staff training included
✔ 24/7 technical support
✔ Regular performance reviews and customization as needed

The Real Impact for Your Veterinary Practice

🚀 Increased Staff Efficiency – Your front desk can focus on high-value client interactions.
📅 Fewer Scheduling Errors – AI handles booking and updates records in real time.
🕒 More Time for Veterinary Care – Free up your team for in-person patient needs.
😊 Happier Clients – No more long wait times or frustrating phone menus.
🔒 Improved Record-Keeping – Seamless, automated updates with medical records.

Next Steps

Want to see how AI can transform your practice operations?
📞 Call: (858) 568-8009
📧 Email: ellis@paupaupartners.com
🌐 Web: www.paupaupartners.com

Book a free consultation to discuss your practice's specific needs and see our AI reception system in action!